Customer Field Services Category Manager
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About the role
HP sources and manages customer field-service capabilities such as on-site support, break-fix repair, and device installation services. This person develops sourcing strategies, negotiates supplier agreements, and monitors commercial, service, and risk performance.
What you'll do
- Develop category strategies and supplier plans for customer field services
- Create sourcing events, evaluate suppliers, and negotiate contracts
- Monitor supplier performance against service levels, targets, and customer outcomes
- Identify cost savings, service improvements, and continuity risks
- Coordinate supplier transitions, onboarding, and governance reviews
Skills
Must have
- Category management
- Strategic sourcing
- Supplier selection
- Competitive bidding
- Contract negotiation
- Supplier performance management
- Financial modeling
- Risk assessment
- Supplier transition management
- Demand planning
Nice to have
- Customer field services
- It support delivery models
- Service-level agreement development
- Total cost of ownership
- Business continuity
- Commercial evaluation
Tools
- SAP ariba
- Icertis
- Jaggaer
- Excel
- Powerpoint
Who it's for
- Experience
- 4 to 7 years
- Domain
- it services
About HP
HP has 26 open roles in Bangalore, at HP India - Pritech Park SEZ. See every HP role.
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