Fraud Risk Quality Assurance Analyst

Bluevine provides banking, lending, and payment products to small businesses in the United States. The analyst audits fraud and risk operations, coaches agents, reports quality results, and improves procedures and training.

• Audit alert reviews and cases against procedures
• Track and report quality assurance scores
• Coach agents and lead quality calibrations
• Prepare executive updates and reports on QA results
• Identify process and training gaps and recommend improvements
• Document and refine procedures and coaching strategies

Experience

2+ years

Domain

fintech banking

Bluevine India has 3 open roles in Bangalore, at 2gethr, Mantri Commercio, Tower B. See every Bluevine India role.