Analyst Customer Insights

Lowe's India (Lowe's Services India Pvt Ltd)Manyata Tech Park, BangalorePosted 20 days ago

Entry level
On-site
Full time
1 to 3 years

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About the role

Lowe’s India supports the customer experience and operations of Lowe’s home improvement business through technology, analytics and shared services. This analyst will analyze customer experience data and deliver insights that inform business decisions and customer strategy.

What you'll do

Analyze feedback, LTR and NPS data to identify customer experience trends
Build Medallia reports and dashboards for customer experience metrics
Apply statistical and multivariate methods to uncover customer trends
Combine data sources into insights for strategic decision making
Coordinate reporting needs and methodologies with the US team
Improve data access and BI capabilities with data operations teams

Skills

Must have

Customer experience analytics
Customer analytics
Customer insights
SQL
Teradata
Hadoop
Python
Statistical modeling
Multivariate analysis
Segmentation

Nice to have

Text analytics
Voice of customer analytics
Retail analytics

Tools

Medallia

Who it's for

Education: Master's degree
Degree: economics, statistics, analytics
Experience: 1 to 3 years
Domain: retail

About Lowe's India (Lowe's Services India Pvt Ltd)

Lowe's India (Lowe's Services India Pvt Ltd) has 44 open roles in Bangalore, at Lowe's India GCC Manyata. See every Lowe's India (Lowe's Services India Pvt Ltd) role.