IND-Analyst_Content Oversight_UGC_Ratings

Lowe's India (Lowe's Services India Pvt Ltd)Manyata Tech Park, BangalorePosted 14 days ago

Mid level
On-site
Full time
2+ years

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About the role

Lowe's operates a home improvement retail business, and Lowe's India supports its customer experience and business operations. This analyst will manage user-generated content operations, analyze ratings and reviews data, and report insights and recommendations.

What you'll do

Manage daily UGC activities and resolve assigned tickets within SLAs
Analyze ratings, reviews, and Q&A data for gaps and trends
Own KPI tracking and weekly, monthly, and leadership reporting
Audit process quality and validate dashboard reporting accuracy
Support UGC initiatives including syndication, moderation, and review migration
Identify operational improvements and automation opportunities

Skills

Must have

Retail operations
Data analysis
Quality auditing
Gap analysis
Ugc operations
Reporting

Nice to have

Ratings and reviews

Tools

Chatgpt
Custom gpts
Power BI
Microstrategy

Who it's for

Education: Bachelor's degree
Degree: retail operations management
Experience: 2+ years
Domain: home improvement retail

About Lowe's India (Lowe's Services India Pvt Ltd)

Lowe's India (Lowe's Services India Pvt Ltd) has 44 open roles in Bangalore, at Lowe's India GCC Manyata. See every Lowe's India (Lowe's Services India Pvt Ltd) role.