ATS Business Excellence Manager
HPOuter Ring Road, BangalorePosted 20 days ago
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About the role
HP's Advanced Technical Support organization delivers complex technical resolution services across print, personal systems, and hybrid products. This role improves processes and leads programs to scale AI and automation initiatives across regions and product lines.
What you'll do
- Map, standardize, and re-engineer end-to-end support processes
- Measure process efficiency and quantify improvement benefits
- Identify and scope AI and automation opportunities
- Manage transformation programs, risks, milestones, and benefits
- Lead change communications, readiness, training, and adoption tracking
- Prepare executive-ready reporting and recommendations
Skills
Must have
- Process engineering
- Process mapping
- Process standardization
- Continuous improvement
- Program management
- Change management
- ROI analysis
- AI and automation governance
Nice to have
Who it's for
- Education
- Bachelor's degree
- Degree
- business administration, engineering
- Experience
- 7 to 10 years
- Domain
- technical support services
About HP
HP has 26 open roles in Bangalore, at HP India - Pritech Park SEZ. See every HP role.
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