Akeneo and SFCC L2 Analysts

Valtech provides digital commerce and customer experience services for brands. This support analyst troubleshoots Akeneo and Salesforce B2C Commerce issues, traces data flows, and resolves incidents.

• Troubleshoot Akeneo catalog, workflow, enrichment, and export issues
• Resolve Salesforce B2C Commerce data synchronization and storefront issues
• Trace data flows from PIM through integrations to storefronts
• Manage escalated incidents, workarounds, and service-level resolutions
• Document known issues, fixes, runbooks, and troubleshooting guides
• Coordinate with development, QA, DevOps, and client teams during incidents

Experience

3+ years

Domain

ecommerce

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