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Business Operations Analyst, Terminal Management and SR Monitoring

PhonePeBellandur, BangalorePosted a month ago
  • Mid level
  • Full time
  • 3 to 6 years
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About the role

PhonePe builds digital payment, financial services, and distribution platforms, including merchant payment services. This person will manage terminal and payment operations, monitor transaction performance, coordinate partners, and support integrations and reconciliations.

What you'll do

  • Manage terminal procurement, onboarding, and tracking
  • Coordinate with banks and processors to resolve issues and improve turnaround times
  • Monitor payment success rates and investigate transaction failures
  • Refine payment routing to improve conversion and reduce processing costs
  • Prepare performance reports and dashboards using Excel and SQL
  • Coordinate payment integrations, reconciliations, and customer escalations

Skills

Must have

  • Payment gateway operations
  • Terminal workflows
  • Banking relationship management
  • Payment failure analysis
  • SQL
  • Excel
  • Payment reconciliation
  • Payment routing

Nice to have

Who it's for

Experience
3 to 6 years
Domain
fintech payments

About PhonePe

PhonePe has 74 open roles in Bangalore, at Salarpuria Softzone, Wing A, Block A. See every PhonePe role.

More at PhonePe

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