Lead - Technical Account Manager

PhonePe builds digital platforms for payments, digital distribution and financial services. The Lead Technical Account Manager will lead TAMs, guide merchant technical discussions and oversee customer escalations, account strategy and team operations.

• Recruit, onboard and develop Technical Account Managers
• Define strategies for proactive merchant support and customer satisfaction
• Oversee workload allocation and adherence to service-level agreements
• Resolve escalated high-priority customer issues
• Represent customer feedback with Product, Engineering and Sales
• Track team performance and improve customer-facing processes

Experience

8+ years

Domain

fintech payments

PhonePe has 74 open roles in Bangalore, at Salarpuria Softzone, Wing A, Block A. See every PhonePe role.