Specialist - Customer Success

Freshworks builds business software for customer and employee experiences. This specialist guides customers in using Freshworks products to improve adoption, retention, and business outcomes.

• Engage customer portfolios and build long-term partnerships
• Map customer stakeholders and serve as a trusted advisor
• Demonstrate products and design solutions for customer use cases
• Identify opportunities to increase product adoption and retention
• Coordinate with internal teams to resolve issues and implement solutions
• Run data-driven customer engagement programs with Program Managers

Education

Any graduate

Experience

4 to 7 years

Domain

b2b saas customer experience software

Freshworks has 14 open roles in Bangalore, at Freshworks Bengaluru, RMZ Infinity. See every Freshworks role.