Analyst, Client Success (API, Payments, NPS, CSAT)
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About the role
Visa provides payment technology connecting consumers, merchants, financial institutions and governments worldwide. The analyst manages Pismo client accounts, supports platform adoption and customer outcomes, and coordinates technical issues and business reviews.
What you'll do
- Manage a portfolio of client accounts and customer success plans
- Drive customer health, satisfaction, NPS, adoption and revenue realization
- Coordinate customer issues with Product, Engineering, Operations and Support
- Lead customer operational reviews and governance discussions
- Analyze customer metrics and prepare scorecards and business reviews
Skills
Must have
- Customer success
- Customer lifecycle management
- Payments
- Customer relationship management
- Cross-functional coordination
- Customer health management
- Account management
Nice to have
- Card issuing
- Authorization processing
- Dispute management
- Settlement
- Digital wallets
- API platforms
- Cloud technologies
- Customer adoption tracking
Who it's for
- Education
- Bachelor's degree
- Experience
- 3 to 6 years
- Domain
- fintech payments
About Visa
Visa has 36 open roles in Bangalore, at Visa Technology Center. See every Visa role.
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