Customer Success Manager

Keka provides HR, payroll, and talent software for growing enterprises. The Customer Success Manager will improve product adoption, train customers, and align Keka’s features with their HR processes and business goals.

• Monitor module usage and develop plans to improve adoption
• Deliver product training and refresher sessions
• Conduct quarterly business reviews with senior stakeholders
• Map Keka products to customer HR policies and workflows
• Recommend product features to address customer requirements
• Coordinate with internal teams to resolve customer queries and challenges

Experience

2 to 6 years

Domain

hr saas

Keka has 17 open roles in Bangalore, at Keka HR Bengaluru. See every Keka role.