Technical Support Engineer

Salesforce provides CRM and AI-powered business technology to organizations. You will onboard customers, resolve complex platform and integration issues, and guide them toward effective product adoption and technical best practices.

• Conduct technical discovery and create customer onboarding plans
• Identify adoption gaps and guide customers toward useful features
• Diagnose platform, data integration, and API issues
• Coordinate critical escalations and communicate resolution progress
• Recommend engineering best practices for customer solutions
• Share recurring technical friction patterns with Product and Engineering

Degree

computer science, engineering

Experience

2+ years

Domain

b2b saas crm

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