Digital CX Tech Specialist
London Stock Exchange Group (LSEG)Bellandur, BangalorePosted 12 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
LSEG provides financial markets infrastructure and data, including Data & Analytics and Risk Intelligence products. This analyst prepares customer data, administers Gainsight and Salesforce capabilities, and builds digital customer journeys and operational reporting.
What you'll do
- Maintain the Customer Success systems and data capabilities roadmap
- Prepare Snowflake data for Gainsight CS, Gainsight PX and Journey Orchestrator
- Configure Gainsight and Salesforce integrations, reports, dashboards, workflows and rules
- Design digital customer programmes across onboarding, adoption, health management and renewal
- Establish customer health, renewal and lifecycle metrics with operations teams
- Provide second-line platform support and coordinate issue resolution
Skills
Must have
- Gainsight administration
- SQL
- Data analysis
- Reporting
- Customer success operations
- Data integration
- Workflow orchestration
Tools
- Snowflake
- Gainsight cs
- Gainsight px
- Journey orchestrator
- Salesforce
Who it's for
- Domain
- financial markets data
About London Stock Exchange Group (LSEG)
London Stock Exchange Group (LSEG) has 30 open roles in Bangalore, at LSEG Bengaluru. See every London Stock Exchange Group (LSEG) role.
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