Senior Customer Experience Manager
Kapture CXMahadevapura, BangalorePosted 11 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kapture CX provides an AI-powered enterprise platform for automating customer support and other business workflows. This person will manage enterprise customer success, lead implementations and escalations, and support adoption, retention, and account growth.
What you'll do
- Own success and health across a portfolio of enterprise customers
- Lead customer onboarding, implementations, QBRs, and adoption initiatives
- Identify customer risks, improve retention, and support account expansion
- Troubleshoot technical escalations with Engineering and SRE
- Recommend AI workflows and platform configurations for customer needs
- Mentor Customer Experience team members
Skills
Must have
- Customer success
- Customer lifecycle management
- Enterprise account management
- Customer onboarding
- Customer retention
- API integration
- Troubleshooting
- Enterprise SAAS implementations
Nice to have
- Conversational AI
- Chatbots
- Automation
- Account expansion
- SQL
- NOSQL
Tools
- Salesforce
- HubSpot
- Kafka
- Grafana
Who it's for
- Experience
- 5 to 7 years
- Domain
- ai customer experience software
About Kapture CX
Kapture CX has 19 open roles in Bangalore, at Kapture CX Head Office, Brigade Summit. See every Kapture CX role.
More at Kapture CX
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Mid level · On-site · 2 to 3 years
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Manager · On-site
Manager · On-site · 8+ years
Mid level · On-site · 3 to 5 years
Senior · 6 to 7 years
Manager · 7+ years
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