Business Strategy & Ops-Associate-Bangalore
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About the role
PwC's Acceleration Center India supports client engagements across advisory, assurance, tax and business services. You will help clients shape contact center and service transformations through analysis, workshops and change enablement.
What you'll do
- Assess contact center operations, KPIs and workforce management
- Develop transformation strategies, operating models and future-state roadmaps
- Analyze customer journeys and contact center performance
- Facilitate collaborative client workshops and decision-making
- Support business cases and change management for service transformations
Skills
Must have
- Contact center operations
- Contact center transformation
- Workforce management
- Customer journey mapping
- Contact center analytics
- Management consulting
- Business case development
- Change management
Nice to have
- Agile methodology
- Design thinking
- Systems thinking
- Process standardization
- Forecasting
- Scheduling
- Generative AI
- Agentic AI
Tools
- Salesforce
- Microsoft
- Nice
- OpenAI
- Anthropic
Who it's for
- Education
- MBA
- Experience
- 2+ years
- Languages
- english
- Domain
- management consulting
About PwC India (PricewaterhouseCoopers)
PwC India (PricewaterhouseCoopers) has 213 open roles in Bangalore, at PwC The Millenia. See every PwC India (PricewaterhouseCoopers) role.
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