Interaction Analyst II
A free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Teleperformance provides omnichannel customer experience management and contact center support for global companies. The analyst examines customer interactions, identifies trends and performance drivers, and develops reports and service insights.
What you'll do
- Analyze customer call data to identify trends and performance indicators
- Deliver insights to improve customer acquisition, retention, and service
- Develop and maintain trend reports and dashboards
- Oversee short-term team activities and improve day-to-day processes
Skills
Must have
- Speech analytics
- Data analysis
- Trend analysis
- Dashboard development
Who it's for
- Domain
- customer experience management
About Teleperformance
Teleperformance has 9 open roles in Bangalore, at Teleperformance Hebbal Kempapura. See every Teleperformance role.
More at Teleperformance
Entry level · On-site · Fresher friendly
Entry level · On-site · Fresher friendly
Manager · On-site
Entry level · On-site · 0+ years · Fresher friendly
Manager · On-site
Manager · On-site
Senior · On-site
Similar roles
All data analytics and bi jobsPwC India (PricewaterhouseCoopers) · Mid level · 4+ years
Jones Lang LaSalle (JLL) · Entry level · On-site · Fresher friendly