Manager I, Quality
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About the role
Concentrix provides technology-enabled business services focused on customer engagement and business performance. The Quality Manager will improve delivery quality, manage client quality metrics and audits, and strengthen training and quality processes.
What you'll do
- Drive continuous improvement in training quality and delivery
- Manage call quality and client-related KPIs
- Evaluate training and quality interventions
- Maintain SLA and SLO reporting processes for clients
- Manage process controls, compliance, and audit requirements
- Provide floor support, feedback, and corrective training
Skills
Must have
- Quality management
- Process improvement
- Process compliance
- Audit management
- Data interpretation
- Fmea
Tools
- Ms office
Who it's for
- Education
- Any graduate
- Domain
- business process services
About Concentrix
Concentrix has 22 open roles in Bangalore, at Concentrix Ecospace Bellandur. See every Concentrix role.
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