Microsoft Customer Engagement Senior Associate

RSM US (RSM US Global Delivery Centre)Manyata Tech Park, BangalorePosted 18 days ago

Mid level
Full time
4+ years

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About the role

RSM delivers Microsoft business application solutions and professional services to global clients. You will implement Dynamics 365 Customer Engagement and Power Platform solutions, translating client requirements into designs and delivering functional workstreams across the project lifecycle.

What you'll do

Configure and implement Dynamics 365 Customer Engagement applications for client needs
Translate business requirements into functional specifications and solution designs
Own configuration, customization, and testing for functional workstreams
Facilitate client workshops, discovery sessions, and solution walkthroughs
Support data migration, testing, deployment, and post-go-live activities

Skills

Must have

Microsoft dynamics 365 customer engagement
Business process mapping
Requirements analysis
Power automate
Power apps
Power pages
Dataverse
Copilot studio
Power BI
Solution design

Nice to have

Microsoft dynamics 365 certification
Power platform certification

Tools

Microsoft dynamics 365

Who it's for

Experience: 4+ years
Languages: english
Domain: professional services consulting

About RSM US (RSM US Global Delivery Centre)

RSM US (RSM US Global Delivery Centre) has 27 open roles in Bangalore, at RSM Manyata Embassy Business Park. See every RSM US (RSM US Global Delivery Centre) role.