Operations Manager II - Sales
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About the role
Concentrix provides technology-enabled business services focused on customer engagement and business performance. This manager will oversee sales performance, optimize operations, and improve customer experience metrics.
What you'll do
- Monitor sales metrics, KPIs, and productivity indicators
- Develop performance dashboards and executive reporting
- Standardize sales processes and lead process improvements
- Track customer experience metrics and identify journey friction
- Lead root cause analysis for complaints and negative feedback
- Establish governance for sales and customer experience KPIs
Skills
Must have
- Sales performance management
- Process improvement
- Sales operations
- Reporting
- Performance management
- Business operations
- Revenue operations
Tools
Who it's for
- Education
- Bachelor's degree
- Degree
- business administration, operations, analytics
- Experience
- 10+ years
- Domain
- business services
About Concentrix
Concentrix has 22 open roles in Bangalore, at Concentrix Ecospace Bellandur. See every Concentrix role.
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