Senior Fraud QA and Enablement Analyst

Navan's fraud operations function protects customers through transaction reviews and fraud controls. This analyst audits decisions, improves QA frameworks and SOPs, coaches analysts, and reports quality trends.

• Audit transaction decisions, risk scores, and case notes
• Analyze audit data to identify errors, knowledge gaps, and fraud patterns
• Lead calibration sessions and coach analysts
• Maintain SOPs and the central knowledge base
• Design onboarding and ongoing training
• Report QA scores, error trends, and compliance metrics

Experience

5+ years

Domain

travel payments

Navan has 12 open roles in Bangalore, at Navan Labs India Pvt. Ltd. (WeWork Prestige Central). See every Navan role.