Senior Manager

Commonwealth Bank of Australia (CommBank)Manyata Tech Park, BangalorePosted 27 days ago

Manager
Full time
12 to 16 years
Rotational shift

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About the role

CommBank supports the financial wellbeing of people and businesses, and this role sits within Customer Service Direct operations. The Senior Manager will lead an operations portfolio, frontline leaders and service, productivity, quality, people and risk outcomes.

What you'll do

Lead performance across the Customer Service Direct operations portfolio
Coach frontline leaders and manage performance, talent development and succession planning
Oversee operational controls, incidents, complaints and procedure adherence
Interpret performance data and drive measurable improvements
Lead process improvement, technology adoption and capability uplift
Support critical incident responses in a 24/7 environment

Skills

Must have

Customer service operations
Contact centre operations
Banking operations
Operational risk management
Performance management
Workforce planning
Process improvement

Nice to have

Digital messaging operations
Ai-enabled customer service

Who it's for

Experience: 12 to 16 years
Domain: banking

About Commonwealth Bank of Australia (CommBank)

Commonwealth Bank of Australia (CommBank) has 24 open roles in Bangalore, at CommBank Global Capability Centre, Manyata Tech Park. See every Commonwealth Bank of Australia (CommBank) role.