Senior SRE Engineer (CONTRACT / CONTRACT TO HIRE)
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About the role
Reltio provides an AI-powered cloud platform for unifying and managing enterprise data. This engineer will support customer-critical production operations, respond to incidents, improve service KPIs, and strengthen reliability through operational improvements and automation.
What you'll do
- Respond to infrastructure alerts and incidents in a 24×7 on-call model
- Triage customer issues and drive timely ticket closure
- Track operational KPIs, ticket aging, escalations, and RCA compliance
- Partner with engineering teams to fix recurring incidents and automate workflows
- Support customer go-lives, feature enablement, and tenant infrastructure requirements
- Track corrective actions and improve incident and RCA processes
Skills
Nice to have
- Python
- Workflow automation
- Ai-assisted support
- Knowledge retrieval
- Self-service solutions
- Itil
- Problem management
Tools
Who it's for
- Education
- Engineering degree
- Degree
- computer science, related technical field
- Experience
- 5+ years
- Domain
- b2b saas data management
About Reltio
Reltio has 5 open roles in Bangalore, at RMZ Ecoworld Tech Park, Building 31, 4th Floor. See every Reltio role.
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