Sr Manager, DevOps L1 support & Customer Enablement
ReltioBellandur, BangalorePosted 4 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Reltio provides a cloud-native SaaS platform that unifies and governs enterprise data for applications and AI systems. This manager will lead global 24×7 DevOps L1 operations and customer enablement, improving service reliability, incident response, and customer go-lives.
What you'll do
- Lead 24×7 DevOps L1 support and incident response
- Define and improve service, reliability, and customer experience KPIs
- Coordinate cross-functional teams during major customer-impacting incidents
- Oversee customer onboarding, infrastructure readiness, and go-live governance
- Improve incident, problem, change, on-call, and RCA processes
- Drive automation and AI-powered customer self-service
Skills
Must have
Who it's for
- Education
- Engineering degree
- Degree
- computer science
- Experience
- 12+ years
- Domain
- b2b saas data management
About Reltio
Reltio has 5 open roles in Bangalore, at RMZ Ecoworld Tech Park, Building 31, 4th Floor. See every Reltio role.
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