Customer Solution Center Rep 4 - Technical

HP provides products and services that include technical support for hardware, software and customer environments. This representative resolves customer issues, provides product guidance, prevents problems and coordinates departmental work.

• Resolve moderate to complex hardware and software problems
• Answer customer questions about products, services, features and repairs
• Proactively assist customers to prevent technical problems
• Maintain trusted relationships with technical users across customer accounts
• Coordinate departmental work and mentor the team
• Recommend process improvements and review business controls

Experience

6 to 8 years

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