Associate Director - Senior Incident / Problem Manager
GSKOuter Ring Road, BangalorePosted 11 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
GSK develops vaccines and medicines across several therapeutic areas. This role governs incident and problem management, leads major incident response, and drives evidence-based service improvements across Digital & Tech.
What you'll do
- Take command of complex major incidents through restoration and stabilisation
- Direct resolver teams and third parties during high-impact incidents
- Oversee problem records, root cause analysis and corrective actions
- Report on incident and problem performance to leadership
- Analyse service data and drive operational improvements
- Apply AI-enabled analysis and automation within security and compliance guardrails
Skills
Must have
- Incident management
- Major incident management
- Problem management
- Root cause analysis
- Itil
- Data analysis
- Service operations
- Itom
Nice to have
- Automation
- Artificial intelligence
- Continuous improvement
- Disaster recovery
- Business continuity management
- Security controls
Tools
Who it's for
- Education
- Bachelor's degree
- Degree
- computer science, information technology, engineering
- Experience
- 15+ years
- Domain
- biopharma
About GSK
GSK has 26 open roles in Bangalore, at GSK Global Capability Centre. See every GSK role.
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