Associate Director - Senior Incident / Problem Manager
GSKOuter Ring Road, BangalorePosted 10 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
GSK develops vaccines and medicines across several therapeutic areas. This role governs incident and problem management, leads complex major incidents, and drives service improvements through analysis and follow-up.
What you'll do
- Take command of complex, high-impact major incidents through restoration and stabilisation
- Direct resolver teams and third parties during incidents
- Oversee problem records, root cause analysis, and corrective actions
- Report incident and problem trends and service performance to leadership
- Identify operational improvements using ITSM and ITOM data
- Apply AI and automation within security, compliance, and change controls
Skills
Must have
- Incident management
- Major incident management
- Problem management
- Itil
- Root cause analysis
- It service management
- It operations management
- Data analysis
- Incident command
- Service performance reporting
Nice to have
- Service now
- 5 whys
- Kepner-tregoe problem analysis
- Automation
- Ai-enabled analysis
- Monitoring and observability
Who it's for
- Education
- Engineering degree
- Degree
- computer science, information technology, engineering
- Experience
- 15+ years
- Domain
- biopharma
About GSK
GSK has 26 open roles in Bangalore, at GSK Global Capability Centre. See every GSK role.
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