Lead - ServiceNow – Platform Operations

AT&T operates enterprise platforms and services, including ServiceNow environments. This lead will oversee platform operations, reliability, production support, governance, and modernization across enterprise systems.

• Own end-to-end platform operations and production support
• Lead 24x7 support operations and critical-issue escalations
• Establish operational standards, governance frameworks, and escalation processes
• Guide platform architecture, integrations, upgrades, and cloning
• Automate operational work and improve platform performance
• Drive ServiceNow AI adoption and platform modernization

Experience

12+ years

Domain

telecommunications

AT&T has 18 open roles in Bangalore, at AT&T Global Network Services India, Bangalore. See every AT&T role.