Specialist Software Engineering- Service Now Developer

AT&T supports enterprise users and production operations on the ServiceNow platform. This person will resolve incidents and requests, monitor alerts, support users, and maintain operational documentation.

• Monitor and triage ServiceNow incidents and service requests
• Troubleshoot platform issues and resolve incidents within SLAs
• Escalate unresolved issues to Tier 2 or Tier 3 teams
• Monitor alerts, logs, dashboards, and integrations
• Support users and communicate incident updates
• Maintain knowledge articles, ticket notes, and runbooks

Experience

5 to 8 years

Domain

enterprise it services

AT&T has 18 open roles in Bangalore, at AT&T Global Network Services India, Bangalore. See every AT&T role.