Poly Technical Support Associate
HPOuter Ring Road, BangalorePosted 21 days ago
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About the role
HP provides technical support for Poly products and related services. The associate resolves customer hardware and software issues, answers product questions, and contributes to support process improvements.
What you'll do
- Resolve customer hardware and software issues through incoming interactions
- Answer questions about products, services, repairs, and warranty coverage
- Proactively help customers prevent technical problems
- Recommend customer solutions aligned with requester needs
- Contribute to support quality and process improvements
Skills
Must have
- Technical support
- Computer hardware
- Desktop support
- Help desk support
- Operating systems
- Issue tracking
- It service management
- Scripting
Tools
- Active directory
- Linux
- Microsoft Azure
- Microsoft office 365
- Microsoft windows 10
- Servicenow
- Windows servers
Who it's for
- Experience
- 4 to 6 years
- Domain
- technology support services
About HP
HP has 26 open roles in Bangalore, at HP India - Pritech Park SEZ. See every HP role.
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