Senior CX Researcher

The role supports CX research and Voice of Customer programs across products and industries. The researcher will design studies, analyze customer feedback, and turn findings into business recommendations.

• Design and refine Voice of Customer surveys and measurement programs
• Build CX metric frameworks linking experience to business outcomes
• Conduct quantitative and qualitative research and map customer journeys
• Analyze drivers, root causes, trends, and customer sentiment
• Present prioritized recommendations and facilitate insight-to-action workshops
• Manage project timelines, budgets, and research vendors

Experience

8 to 14 years

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