Zendesk Implementation Consultant
ThoucentricWhitefield, BangalorePosted 3 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Thoucentric delivers customer experience and service transformation projects using Zendesk for global customers. The consultant will configure Zendesk solutions, guide implementation and adoption, and support ongoing customer improvements.
What you'll do
- Lead Zendesk implementations from discovery through deployment and hypercare
- Configure workflows, ticket routing, SLAs, automations, and reports
- Gather requirements and design scalable Zendesk solutions
- Train customers and drive platform adoption
- Manage project deliverables, timelines, risks, and customer expectations
Skills
Must have
- Zendesk implementation
- Requirements gathering
- Workflow configuration
- Customer support operations
- Service management
Nice to have
- Zendesk AI
- API integrations
- Webhooks
- Agile project delivery
Tools
- Zendesk support
- Zendesk guide
- Zendesk explore
- Zendesk chat
- Zendesk talk
- Salesforce
- HubSpot
- Dynamics 365
- Jira
- Servicenow
Who it's for
- Experience
- 4+ years
- Languages
- english
- Domain
- customer experience saas
About Thoucentric
Thoucentric has 12 open roles in Bangalore, at Thoucentric Bangalore. See every Thoucentric role.
More at Thoucentric
Mid level · 3+ years
Manager · Hybrid · 4 to 7 years
Mid level
Mid level · Hybrid · 4 to 8 years
Mid level · 3+ years
Mid level · 4 to 10 years
Lead or staff · Hybrid · 12+ years
Manager · Hybrid · 10 to 15 years
Similar roles
All consulting jobs
Thermo Fisher Scientific · Lead or staff · On-site · 8+ years
Hewlett Packard Enterprise · Lead or staff · Hybrid
