AI Customer Journey Manager

Capco provides technology and management consulting to financial services and energy clients. This person will design and improve customer journeys using AI, automation, and customer experience transformation initiatives.

• Analyze and map customer journeys across digital and assisted channels
• Identify customer pain points and AI-led improvement opportunities
• Define AI-enabled customer experiences and journey enhancements
• Partner with product, UX, data science, and engineering teams on solutions
• Develop journey metrics and value-tracking frameworks
• Drive customer experience initiatives from concept through implementation

Experience

8+ years

Domain

financial services consulting

Capco has 53 open roles in Bangalore, at Tower S2, Doddakannelli. See every Capco role.