ITSM Engineer
Kaufman RossinHSR Layout, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Kaufman Rossin provides professional services, including assurance, tax, and alternative investment services. The ITSM Engineer administers its service desk platform, improves ITIL processes, and resolves escalated technical support issues.
What you'll do
- Administer SolarWinds Service Desk configurations, workflows, SLAs, and service catalog
- Own incident, request, problem, change, and knowledge management practices
- Analyze recurring incidents and propose root causes and permanent fixes
- Resolve escalated Microsoft 365, endpoint, identity, and network issues
- Prepare service desk performance reports and improvement recommendations
- Coordinate major incidents with infrastructure, security, and US IT teams
Skills
Must have
- It service management
- Itil
- Microsoft 365 administration
- Exchange online
- Microsoft teams
- Sharepoint
- Intune
- Entra id
- TCP/IP
- DNS
Nice to have
- Solарwinds service desk administration
- Bmc helix
- Freshservice
- Jira service management
- Servicenow
Tools
- Solарwinds service desk
- Microsoft 365
- Exchange online
- Teams
- Sharepoint
- Intune
- Entra id
- Bmc helix
- Freshservice
- Servicenow
Who it's for
- Experience
- 3 to 5 years
- Languages
- english
- Domain
- professional services
About Kaufman Rossin
Kaufman Rossin has 18 open roles in Bangalore, at Kaufman Rossin Bangalore (Branch Office). See every Kaufman Rossin role.
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