Manager, Applications Support

Parexel provides clinical development and consulting solutions for the life sciences industry. The Applications Support Manager leads help desk operations, resolves complex application issues, and improves service delivery and team performance.

• Lead 24x7 help desk operations across shifts, holidays, and weekends
• Resolve complex user and application problems and route escalations
• Analyze incidents, determine impact, and implement sustainable solutions
• Ensure support tickets are accurately documented and routed
• Assess team performance and identify development opportunities
• Improve service quality and customer satisfaction

Education

Bachelor's degree

Experience

9+ years

Domain

clinical research

Parexel has 18 open roles in Bangalore, at Parexel International - RMZ Ecoworld. See every Parexel role.