Manager - HR Contact Center - ACC

Lowe's India (Lowe's Services India Pvt Ltd)Manyata Tech Park, BangalorePosted a month ago

Manager
On-site
Full time
US hours shift

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About the role

Lowe’s is a home improvement retailer, and its Bengaluru shared services center supports HR inquiries from North American associates. This manager will lead HR service center staff, oversee service quality and processes, and resolve escalated associate issues.

What you'll do

Lead and coach Tier 1 HR service center staff
Monitor calls and case data against service and quality targets
Manage vendor performance against service level agreements
Maintain HR service procedures and knowledge resources
Review and validate service center transactions and data
Handle escalated and sensitive associate inquiries

Skills

Must have

HR process improvement
Customer service
Service level agreement management
Quality calibration
Team mentoring

Nice to have

Workday
ERP

Tools

Microsoft tools and applications

Who it's for

Education: Bachelor's degree
Degree: human resources, information systems, business administration
Domain: home improvement retail

About Lowe's India (Lowe's Services India Pvt Ltd)

Lowe's India (Lowe's Services India Pvt Ltd) has 44 open roles in Bangalore, at Lowe's India GCC Manyata. See every Lowe's India (Lowe's Services India Pvt Ltd) role.