Operations Manager - Collections
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About the role
Olyv provides digital lending, savings and financial wellness products to consumers and small businesses in India. The Collections Operations Manager will oversee calling teams and vendors, manage performance and compliance, and improve collection processes.
What you'll do
- Manage day-to-day collection calling operations and team productivity
- Drive contact, conversion, turnaround time and productivity KPIs
- Manage BPO and agency performance, SLAs and escalations
- Conduct call audits and ensure adherence to collection workflows
- Validate vendor invoices, travel claims and agent incentives
- Publish operational MIS and drive corrective actions
Skills
Must have
- Collections operations
- Team management
- Agency management
- KPI management
- Vendor management
- SLA compliance
- Call auditing
- Reporting
Nice to have
- Quality assurance
- Operational costing
- Budget management
Tools
- Myoperator
- Exotel
- Ozonetel
- Knowlarity
Who it's for
- Experience
- 5 to 6 years
- Languages
- english, hindi
- Domain
- fintech lending
About Olyv (SmartCoin Financials Pvt Ltd)
Olyv (SmartCoin Financials Pvt Ltd) has 26 open roles in Bangalore, at Olyv HQ Indiqube Gamma. See every Olyv (SmartCoin Financials Pvt Ltd) role.
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