Team Lead - Collections
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About the role
Olyv is a fintech platform providing digital credit and savings products to consumers and small businesses across India. The Collections Team Lead will oversee call center performance, audit customer calls, train teammates and manage team staffing and schedules.
What you'll do
- Monitor team logins, logouts and breaks
- Audit calls and identify areas for improvement
- Train new joiners and existing team members
- Manage leave requests and track staffing needs
- Drive call conversion and daily call benchmarks
- Ensure customer information and call quality meet guidelines
Skills
Must have
- Call auditing
- Team training
- Collections
- Customer onboarding
- Call center operations
Who it's for
- Domain
- fintech lending
About Olyv (SmartCoin Financials Pvt Ltd)
Olyv (SmartCoin Financials Pvt Ltd) has 26 open roles in Bangalore, at Olyv HQ Indiqube Gamma. See every Olyv (SmartCoin Financials Pvt Ltd) role.
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