Customer Service Specialist II
Thermo Fisher ScientificWhitefield, BangalorePosted 11 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Thermo Fisher Scientific provides products and services that support scientific research, laboratories, diagnostics, and therapies. This specialist supports global commercial operations through customer service, order processing, billing, service calls, and data maintenance.
What you'll do
- Process quotes, parts orders, invoices, and order corrections
- Create service calls and manage warranty-related activities
- Maintain install base master data and validate records
- Support billing, portal management, and sales-related CRM requests
- Identify process gaps and support documentation, training, and testing
- Guide team members on complex cases and exception handling
Skills
Must have
- Customer support
- Order management
- Order fulfillment
- Quote-to-order
- Order-to-cash
- Case management
- Escalation management
- Process improvement
Who it's for
- Experience
- 8+ years
- Languages
- english
- Domain
- life sciences
About Thermo Fisher Scientific
Thermo Fisher Scientific has 120 open roles in Bangalore, at Thermo Fisher Scientific India (registered office). See every Thermo Fisher Scientific role.
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