Customer Success Engineer
GoKwikWhitefield, BangalorePosted 11 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
GoKwik provides commerce technology and financial infrastructure to D2C and eCommerce brands. You will support merchants by troubleshooting technical issues, configuring products, and coordinating resolutions with internal teams.
What you'll do
- Respond to merchant support requests through email and chat
- Investigate technical issues and coordinate escalations
- Assist merchants with product configuration, integrations, and usage
- Document support tickets, troubleshooting, and resolutions in Freshdesk and Freshchat
- Prioritise cases to meet SLAs and improve customer satisfaction
- Analyse recurring issues and recommend product or workflow improvements
Skills
Must have
- Technical troubleshooting
- Technical support
- Ticket management
- Customer support
Nice to have
- Ecommerce workflows
- Shopify
- API integrations
- SAAS
Tools
- Freshdesk
- Freshchat
Who it's for
- Experience
- 2+ years
- Domain
- ecommerce
About GoKwik
GoKwik has 13 open roles in Bangalore, at GoKwik Bangalore office. See every GoKwik role.
More at GoKwik
Mid level
Mid level
Senior
Internship · 0 to 1 years · Fresher friendly
Senior · 5 to 8 years
Entry level · 1 to 2 years
Mid level · 4 to 6 years
Mid level · 4 to 6 years
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