Technical Support Engineer II
SamsaraMahadevapura, BangalorePosted 10 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Samsara provides an IoT platform that combines hardware, software and cloud data to improve physical operations. You will resolve complex customer issues, support product expertise and collaborate with Engineering and Product to improve customer support.
What you'll do
- Troubleshoot and resolve medium- to high-complexity customer issues
- Respond to customer inquiries and work toward SLA goals
- Author and maintain customer-facing knowledge base articles
- Partner with Engineering and Product to reproduce bugs and build testbeds
- Share product and process improvement feedback with Support Management
Skills
Must have
- Technical troubleshooting
- Customer support
- API
- Mobile apps
- SLA management
Nice to have
- Industrial systems
- Electronics
- IOT devices
Tools
- Zendesk
- Salesforce
Who it's for
- Education
- Engineering degree
- Degree
- computer science, engineering, mechanical engineering, electrical engineering
- Experience
- 5+ years
- Languages
- english
- Domain
- iot
About Samsara
Samsara has 4 open roles in Bangalore, at Samsara India R&D hub, Gopalan Fortune City. See every Samsara role.
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