Customer Support Intern
ConvinHSR Layout, BangalorePosted 11 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Convin’s product or service supports customers, with the company’s industry unspecified in the posting. You will handle customer queries, troubleshoot issues, and coordinate escalations through resolution.
What you'll do
- Handle customer queries through calls, chat, and email
- Resolve customer issues and troubleshoot basic product problems
- Escalate complex cases and follow them through closure
- Maintain records of customer interactions and resolutions
- Share recurring issue feedback with internal teams
- Track queries, escalations, and resolutions
Skills
Must have
- Customer support
- Product troubleshooting
- Issue resolution
Nice to have
- Customer data analysis
Tools
- Excel
- Google sheets
- Jira
- Freshdesk
- Grafana
Who it's for
- Experience
- 0 to 1 years
About Convin
Convin has 6 open roles in Bangalore, at Convin.AI (HustleHub H207). See every Convin role.
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