Product Support Engineer III

SamsaraMahadevapura, BangalorePosted 5 months ago

Lead or staff
Hybrid
Full time
8+ years
Rotational shift

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About the role

Samsara provides a connected operations cloud that uses IoT data to help physical operations industries improve their operations. You will investigate complex mobile product issues, coordinate resolutions with engineering and product, and improve support workflows.

What you'll do

Lead investigations of high-impact mobile product issues
Analyze logs, telemetry, and device data to identify root causes
Coordinate issue resolution and reliability improvements with engineering and product
Communicate incident impact, timelines, and updates to customers and internal teams
Improve mobile support runbooks and incident playbooks
Mentor L2 engineers on troubleshooting and escalations

Skills

Must have

Mobile application troubleshooting
Android
IOS
Debugging
Root cause analysis
Incident response
Customer support

Nice to have

Telematics
Data analysis

Tools

Who it's for

Education: Engineering degree
Degree: computer science, engineering, mechanical engineering, electrical engineering
Experience: 8+ years
Domain: iot fleet telematics