Senior Customer Success Manager
GoKwikWhitefield, BangalorePosted 13 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
GoKwik provides D2C brands with commerce engagement tools for customer retention and revenue growth. This manager will drive merchant account outcomes, product adoption, and scalable customer success practices.
What you'll do
- Own merchant retention, renewals, and account expansion
- Create account plans and implement churn-prevention actions
- Lead business reviews and measure campaign ROI
- Improve adoption of lifecycle marketing use cases
- Develop AI-enabled workflows and customer success playbooks
- Coach CSMs and support team development
Skills
Must have
- Customer success
- Account management
- Customer retention
- Renewals
- Account expansion
- Lifecycle marketing
- Campaign ROI analysis
- A/b testing
- Commercial negotiation
- Mentoring
Who it's for
- Experience
- 5 to 8 years
- Domain
- ecommerce martech
About GoKwik
GoKwik has 13 open roles in Bangalore, at GoKwik Bangalore office. See every GoKwik role.
More at GoKwik
Mid level
11 days ago
Mid level · 2+ years
11 days ago
Mid level
11 days ago
Senior
11 days ago
Internship · 0 to 1 years · Fresher friendly
11 days ago
Entry level · 1 to 2 years
16 days ago
Mid level · 4 to 6 years
16 days ago
Mid level · 4 to 6 years
18 days ago
Similar roles
All customer success jobs
Kutumb (Primetrace Technologies; Crafto) · Mid level · On-site · 3+ years
11 days ago