Escalation Specialist - Email and Calls
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About the role
Olyv provides app-based credit and financial products to underserved customers across India. The Escalation Specialist investigates complex customer complaints, coordinates resolutions, and tracks follow-up actions.
What you'll do
- Handle customer cases escalated beyond first-line support
- Investigate issues with relevant internal teams
- Keep customers informed throughout resolution
- Analyze recurring issues and recommend process improvements
- Document escalations, resolutions, and customer interactions
- Follow up to confirm resolution actions are completed
Skills
Must have
- Customer support
- Escalation management
- Customer issue resolution
- Root cause analysis
Tools
- Customer support software
- CRM
Who it's for
- Education
- Bachelor's degree
- Degree
- business, communication
- Experience
- 1 to 2 years
- Domain
- fintech lending
About Olyv (SmartCoin Financials Pvt Ltd)
Olyv (SmartCoin Financials Pvt Ltd) has 26 open roles in Bangalore, at Olyv HQ Indiqube Gamma. See every Olyv (SmartCoin Financials Pvt Ltd) role.
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