Team Lead - Customer Experience
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About the role
Olyv is a fintech platform providing digital financial products, including credit and savings. The team lead will manage customer experience executives, resolve escalations, monitor service performance, and improve customer support processes.
What you'll do
- Lead and coach customer experience executives
- Resolve complex customer issues and escalations
- Monitor KPIs, service quality, and SLA adherence
- Review customer interactions and implement corrective actions
- Identify recurring issues and recommend process improvements
- Prepare performance reports and coordinate with internal teams
Skills
Must have
- Customer support
- Team management
- Performance monitoring
- Escalation management
- SLA management
- Quality monitoring
- Process improvement
Nice to have
- Fintech
- Digital lending
Who it's for
- Education
- Any graduate
- Experience
- 2+ years
- Languages
- english, hindi
- Domain
- fintech digital lending
About Olyv (SmartCoin Financials Pvt Ltd)
Olyv (SmartCoin Financials Pvt Ltd) has 26 open roles in Bangalore, at Olyv HQ Indiqube Gamma. See every Olyv (SmartCoin Financials Pvt Ltd) role.
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