Product Support Engineer I
SyndigoBannerghatta Road, BangalorePosted 18 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Syndigo provides software that manages and moves product data across a commerce network connecting brands and retailers. You will support its SaaS products by troubleshooting incidents and service requests, meeting SLAs, and escalating issues when needed.
What you'll do
- Own incidents and service requests through resolution or escalation
- Troubleshoot application issues using logs, API traces and configuration reviews
- Provide SaaS application and configuration support while meeting SLAs
- Document resolutions, workarounds and knowledge articles
- Coordinate with support, engineering, product and cloud teams
- Participate in shift handovers and operational improvement activities
Skills
Must have
- SAAS application support
- API troubleshooting
- Json
- Xml
- Log analysis
- Linux
- Incident management
- Technical troubleshooting
Tools
- Postman
- Kibana
- Grafana
- Jira service management
- Servicenow
- AWS
- Azure
Who it's for
- Education
- Engineering degree
- Degree
- computer science, engineering, information technology
- Experience
- 2+ years
- Domain
- b2b saas commerce product data
About Syndigo
Syndigo has 15 open roles in Bangalore, at Syndigo Bangalore office, IBC Knowledge Park. See every Syndigo role.
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