Quality Specialist - HR Shared Services

Lowe's India (Lowe's Services India Pvt Ltd)Manyata Tech Park, BangalorePosted 27 days ago

Senior
On-site
Full time
5+ years

See Lowe's India (Lowe's Services India Pvt Ltd) on the map

A free account shows the apply link for every role and matches you to the ones that fit your resume.

About the role

Lowe’s India supports the technology, business, analytics, and shared services strategy of a home improvement retailer. This specialist audits HR support interactions, shares feedback, and helps improve quality standards and processes.

What you'll do

Review calls, chats, and cases against quality standards
Conduct and document quality audits
Provide feedback on knowledge gaps and performance improvements
Participate in quality calibration sessions
Maintain quality scorecards and audit records
Escalate recurring trends and process gaps

Skills

Must have

Quality auditing
Customer support
Quality calibration
HR shared services
Case management

Nice to have

Global HR processes
Reporting

Tools

Workday
Microsoft tools
Excel
Power BI

Who it's for

Education: Bachelor's degree
Degree: human resources, business, management, organization development
Experience: 5+ years
Domain: home improvement retail

About Lowe's India (Lowe's Services India Pvt Ltd)

Lowe's India (Lowe's Services India Pvt Ltd) has 44 open roles in Bangalore, at Lowe's India GCC Manyata. See every Lowe's India (Lowe's Services India Pvt Ltd) role.