Senior Associate, Business Analysis

Capital One provides financial services and uses data-driven methods to manage customer experiences. You will analyze customer complaints, translate business needs into product features, and support AI-enabled resolution strategies.

• Translate data requirements into Customer Navigator product features
• Analyze data to identify opportunities for AI-enabled complaint resolution
• Gather business-user feedback and identify workflow improvements
• Interpret analytical results into actionable complaint-resolution recommendations
• Present research and insights to leadership and non-specialist audiences

Education

Bachelor's degree

Degree

statistics, mathematics, engineering, economics, econometrics, finance, operations research

Experience

2+ years

Domain

financial services

Capital One has 10 open roles in Bangalore, at Capital One Services India, Voyager Building. See every Capital One role.