Senior ServiceNow Engineer – Platform Operation and Reliability

AT&T operates an enterprise ServiceNow platform supporting service management across multiple environments. You will lead platform operations, incident response, reliability, governance, and Tier 1 and Tier 2 support teams.

• Lead day-to-day production support across Tier 1 and Tier 2 teams
• Manage major incidents, root cause analysis, and corrective actions
• Define operational KPIs, SLAs, and service governance
• Mentor support teams and plan capacity and skill development
• Drive automation, monitoring, and platform stability improvements
• Oversee release, change, and deployment readiness

Experience

10+ years

Domain

enterprise it service management

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