Service Desk Engineer
Esko (Veralto)Manyata Tech Park, BangalorePosted 26 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Esko provides software and hardware for packaging design and print processes. The Service Desk Engineer remotely supports end-users, resolves IT issues, and maintains service records and support documentation.
What you'll do
- Resolve end-user software, account, and device issues remotely
- Respond to support requests by phone, email, and chat
- Escalate complex issues to appropriate support teams
- Assist with IT account provisioning and deprovisioning
- Maintain support records and update knowledge base articles
Skills
Must have
- It troubleshooting
- Desktop support
- Active directory administration
- It service management
- Incident management
- Problem management
- Change management
- Account provisioning
- Remote technical support
Tools
- Windows 10
- Windows 11
- Macos
- Office 365
Who it's for
- Experience
- 5 to 7 years
- Domain
- packaging software and hardware
About Esko (Veralto)
Esko (Veralto) has 22 open roles in Bangalore, at Esko India Bengaluru. See every Esko (Veralto) role.
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